I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. So we asked customer for proof of damage after that to return part for full refund. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. paid in the states. Hopefully, that would have generated a response from a real person. On the Summary page, click on the transaction you want to cancel. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. You need that kind of documentation to prove that these were not legitimate charges. Cookie Notice But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. Hi, I have very similar problem but at this time I am seller. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I dont recognize the recipients. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. Can I reopen a closed case? About a month ago, I needed a motion activated s. It was on ebay Germany. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. A step-by-step guide to the PayPal refund policy. its fraud stealing however you look at it i am so angry but i wont give up. Let the seller know why you're closing the dispute, then click Close dispute. , pillar to post , my advise is small claims court and claim for all your expenses. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. A review of your . refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. It reversed all the charges. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. It seems to me that all this has gone too fast. You filed a local police report. We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. PayPal claims it thoroughly reviewed your claim for unauthorized account use. Request a Paypal refund correctly and get your money back FAST! Chargeback: Buyer contacts their card issuer and requests a refund. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. Select "Issue a refund." Enter the refund amount. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. Use the seller's email you find there to send a refund request to the merchant. 4,200,536 reviews on ConsumerAffairs are verified. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. At least, not in my experience. Answer (1 of 37): No. All you need is an email address. By browsing this website, you consent to the use of cookies. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I contacted PayPal on your behalf. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. Find the transaction for the payment that you want to raise a dispute for refund and click on it. We encourage you to continue working with the seller to see if you can resolve the problem. You are viewing the PayPal Community Archives. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Ive never sent anyone money in dollars. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. tips on managing and growing your business. PayPal gives itself 10 to 14 days to investigate a claim like this. To which I got a very simple and confused "Yes I know. The return was being sent from the UK to Israel. Ive lost $900 and PayPal is not supporting me. Click View next to the dispute you want to close. Bank reversal: Buyer contacts their bank to request a refund. I filed a complaint with paypal after ordering items in July. So, the transaction in question was certainly not consistent with my history. I open a item not received dispute with papal and make a claim. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. Click on your existing case in the Resolution Center. You'll need to contact the recipient and request a refund. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. The item was tracked as far as the city but then nothing else. A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. This way, we make sure your chances of being fully refunded are high. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. It comes under PayPal buyer protection rules. No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". I realise with covid things might be slow. It conducted an in-depth review of many factors and transaction details. This content may be old or outdated. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. This content may be old or outdated. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". Its the certainty. How do I . It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. If your dispute has been escalated to a claim, click View to see the latest status. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. I opened a claim on August 6th. If the seller does respond, PayPal will work to evaluate the information provided and determine the . If we're already reviewing your claim, you'll see . For $10 a month, GrubHub+ and Seamless+ will . PayPal snubbed me after a fraudster shut my account. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. who am i supposed to believe! I want a refund. Visit our fine dining destination today. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . You could have appealed your case to someone higher up at PayPal. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. i am having the same problem but i dont know if i should just wait. more than likely they were the ones who closed the account which could explain why no one at Chime . Select Direct Deposit to view your Bluebird Account number and Bank Routing number. Privacy Policy. The case was closed in your favor?! . Thats disappointing. Login to your PayPal account and go to the "Activity" tab. (The Resolution Center is only accessible on a web browser, not the PayPal app.) When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. Edge (PC) From the 'Settings and more' menu, select 'Settings. By browsing this website, you consent to the use of cookies. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). Today with I see on my account, with no email from PayPal, see the case has been close. Fill out the form addressing your reason . I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. By browsing this website, you consent to the use of cookies. Contrary to what the company said, its decision isnt final. Click Close this dispute. Click on "Report a Problem" to open what the company calls a . You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. It all depends on your payment method. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. Can I Request a Refund Via. Of course, you should not be liable for a transaction you never made. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . The seller had initially told me not to return the faulty goods, he would send a replacement. In that case, you enter the name, address, and account number of the payee . Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. I like the way you kept a careful paper trail. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. It's important to know that disputes which are not escalated within the 20 days will be . :. and our within 10 days. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. I asked " and my money" its fine you will get it back. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. Of course, you should not be liable for a transaction you never made. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . I wish I read reviews online about their business before sending them money. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A: Im sorry about these charges. The process is the same on both PayPal's website and the mobile app. Get Morning Report and other email newsletters. The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. As of May 12th I have still not received a refund or any signs of a refund. Roma II massage table is ideal for students to use in the classroom or on the move. I tried to call Paypal back but there lined were closed ! I called PayPal, as I was confused by this, as no refund had been put in my account . If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? Contact him at elliott.org/help or chris@elliott.org. I cannot report the problem. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. This seems a very fast response, considering they said it would take up to 10 days to investigate. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All Access Digital offer for just 99 cents! He did a nice job on the interior windows. Q: I recently received an email from PayPal that said Id sent a $303 payment. Getting in contact with paypal has been spotty, so far only been able to get what . Visit the Resolution Center to view the status of your case. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! Is it OK if we also use cookies to show you personalized ads? and our Follow the below instructions to handle PayPal dispute as a seller. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. paypal case closed but no refund. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. hi. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. Leave the Archive. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. The item was tracked as far as the city but then nothing else. Yes . How can I appeal PayPals decision on my case? Paypal have now closed the case and I . thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. Christopher Elliott, King Features Syndicate, Inc. 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I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. Your account was compromised, which means someone got their hands on your password. thank you. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. . PayPal Refund Time. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). You've already filed a case for this transaction. I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! View your open cases. In case history it says, closed by PayPal . A review of your paper trail between you and PayPal raised a few red flags. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. What happens if there is no money in her account to refund me now? I opened a dispute on PayPal, reporting an unauthorized transaction. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. The payment went to a person to whom you had never sent money. Privacy Policy. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. You are viewing the PayPal Community Archives. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. I still haven't received any refund from PayPal, 5 days have passed . Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. The most common answer is to telephone PayPal support. This content may be old or outdated. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. In case history it says, closed by PayPal . Message 2 of 16. Transfer money online in seconds with PayPal money transfer. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Go to your Resolution Center. Choose the dispute you wish to appeal and click on 'Appeal Button.'. . Visit the Resolution Center to view the status of your case. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. In this case, you may find the gas station puts a hold on your funds to the value of $125. And why wont PayPal help him remove them? So I bought an iPhone from Australia . and our But no refund, no email no nothing from Paypal. No explanation, no bill, nothing. Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Yea hopefully. It is now the 16th and I haven't heard anything. However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. The follow-up emails are no more . Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. It is so frustrating not having any communication. He then agreed through the case to accept a return for a refund. Well use cookies to improve and customize your experience if you continue to browse. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. Were sorry for any problems you may have experienced with the transaction(s).. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. For more information, please see our Once a case is closed, it can't be reopened or escalated to a claim. Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. A week later, PayPal refunded your $303 without offering an explanation. Cookie Notice You are viewing the PayPal Community Archives. Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional .