When HBO Max announced its upcoming streaming service, many were curious about how it would differ from its competitors. Follow the steps below to resolve the issue. 2. Audio: Under Audio, choose a language (to turn off narration, choose English - Original instead of English - Audio Description.) In the lower-right corner, choose the Audio and Subtitles icon. Overall, HBO Max is a great option for people who are looking for a streaming service that supports audio description. Click X to save your changes. Some bugs are remedied with new updates. To turn the audio descriptions on in your videos is the same for both platforms. Privacy Policy | This article will discuss how to turn off audio descriptions on HBO max. Another big selling point of HBO Max has been the premiere of Zack Snyders Justice League, a four-hour epic superhero event. Why cant I turn off Audio Description on HBO Max. Only with Wonder Woman. Here's how to do it. It also provides audio descriptions for people who are visually impaired. All Rights Reserved. Press the selection button on the remote to disable the Voice Guide. One of the features of HBO Max is the ability to change the audio settings. Close the Settings menu and enjoy your show! If youre having trouble turning off audio description on your TV, you might want to consult your TVs manual or the manufacturers website. If you need to disable descriptive audio, it's controlled separately for each streaming app. For a complete list of all HBO Max audio described content that is updated frequently, check out the Audio Description Project on the website for the American Council for the Blind here: https://acb.org/adp/hbomaxad.html. This makes it an affordable option for people who are looking for a quality streaming service. First, press the Home button on your Roku remote. There may be times when you dont want descriptive audio to play on your iPhone. Confirm that you have tried all the steps and options before giving up and calling customer service. It is a great option for people who want to watch TV and movies without commercials. The third reason you might not be able to turn off audio description is that the feature might be locked. Audio description is a feature that provides additional information about what is happening on the screen for people who are blind or have low vision. Audio descriptions are short pieces of narration that are added to movies and TV shows in order to provide additional information to viewers who are blind or have low vision. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In order to turn off the audio description, we would recommend during playback to press the * button and switch audio tracks to *English where "audio description" isn't present to see if that resolves the issue you are experiencing. I checked the settings and apparently Audio Description was turned on, which is strange since I'm pretty sure I turned that off. To toggle the Screen Reader on and off, quickly press the asterisk button on the Roku remote four times in a row. Im having this glitch on XFinity, watching Infinity Train Book 4. alternate audio track that describes what's happening on screen (for. To disable audio description on HBO Max, open the app and go to Settings. Uninstall the app, download it again, then run the app. Use audio descriptions on Apple TV Audio descriptions provide an audible narration of important onscreen action and content in movies and TV shows. This helps ensure that viewers are caught up on the story before it begins. DMCA. Which device are you using? Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. While the video is playing, press the * button. Audio description won't turn off. Select the Settings icon in the top right corner of the screen. She explains how to find your favorite shows and movies, how to set up parental controls, and how to contact customer service if you need help. The Audio Description feature might be playing on the HBO Max app if you've inadvertently turned it on. You can follow these steps to solve this particular problem. They can be helpful for those who want to better understand what is happening onscreen, but they can also be annoying or distracting if you dont need them. Audio Description and English. When watching HBO Max on Roku, the narrators voice can sometimes be a bit too loud and intrusive. Under the "Audio Description" section, uncheck the box next to "On." The second way is to press the "Audio Description" button on your remote. It only goes to CC and when you go into accessibility, it does give you the option of turning the voice guide off/on. Updated hbo max app and it stopped immediately. You can also turn closed captions on and off by pressing the Star button (*) on your Roku remote, and then choosing: On replay, Off, or On always. The narrator also provides a brief introduction to each of HBO Maxs main features. For example, in the HBO Max series "The Plot Against America," the narrator provides exposition on the historical events that the show is based on. You then get taken to a screen with audio and subtitles. If all else fails then contact HBO support to get assistance. If youre watching HBO Max on your Roku and dont want to hear the descriptive audio, theres an easy way to turn it off. How do I change audio settings on HBO Max? This can be highly irritating for those without vision problems as it creates more audio and detracts from the viewing experience. You will now no longer hear audio descriptions in your HBO Max app. In the event that this does not work you can do one of the following to help turn off the audio descriptions on HBO Max. In the upper-right corner, tap the Audio and Subtitles icon. If it's reading the interface aloud as you navigate and make selections with the remote control, it means the Screen Reader an accessibility feature that used to be known as Audio Guide is enabled. Scroll down and tap on Audio Descriptions. Audio Description won't turn off I started watching Infinity Train Season 4 today and for some reason all of the actions were being narrated. Check out some articles below for a nice set of headphones that you could use to listen to your favourite HBO max Shows, If you would like to read more articles like this then click any of the articles below. Unfortunately, the accidental switching-on of audio description is bothering many people, hence this article to help you if you are dealing with the same glitch. You will find a Speech Recognition option and a Voice Recognition option. Read more The steps include: If you have followed the steps mentioned above, but the problem still exists, then now is the time to play with your smart tv settings. Later this year, HBO Max plans to make audio description available across all supported Internet-connected TVs. So far, the described shows and movies include Euphoria, His Dark Materials, Generation, Batman v Superman: Dawn of Justice, Dunkirk, and more. 5.. Explain the problem in detail and check to see if they have a troubleshooting guide. cshutch. For example, the HBO Max series "Lovecraft Country" uses a whimsical, light-hearted narrator to contrast with the dark and spooky setting of the show. Audio Description (Narration) Audio description narrates what's happening on screen. This makes it an ideal option for people who are blind or have low vision. If the problem relates to a Samsung TV, you may want to reach out to Samsung support using the link below. Suite 119-181 Quick tip: It's easy to accidentally turn on Screen Reader this way. Activate Accessibility, then click on Audio Description/Narration and turn it off. 2. Usually the feature can be found in your TV's Settings menu, under Accessibility . This includes major films like Godzilla vs. Kong, The Conjuring 3: The Devil Made Me Do It, The Suicide Squad, Dune and Matrix 4. The feature is introduced to narrate the gestures such as turning around, rolling eyes, winking etc. The option is currently available on the website and. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Choose a topic and we'll recommend the best way to contact us. Theres now a category in HBO Max that lists all of the currently described shows and movies in one place, though it doesnt yet show up on TV apps. In short, this article discusses how to turn off voice narration and closed captions in HBO Max. In the lower-right corner, select Audio and Subtitles.. California Consumer Privacy Act | I'm trying to watch my show and audio description will just randomly turn on and it's so annoying it says they're off but they're not can't watch my show I'm too distracted one of the worst streaming apps If anyone knows how to fix this please help me. From there, select "Settings" and then "General." 2023 Vox Media, LLC. For example, she explains that HBO Max has a large library of movies and TV shows, that it offers a wide range of original programming, and that it includes a variety of live and on-demand sports content. Clear Cache from your phone or browser. I just updated my HBOMax app on Apple TV and it went away immediately. Is there a way to create two options, audio description or non audio description. Have you ever had problems with audio descriptions in the HBO Max app? Press the Home button on the Roku remote. WarnerMedia also has pledged to improve accessibility for their low-vision and blind audiences this week by: Due to restrictions during the pandemic this past year, HBO Max announced that every Warner Bros. film will be released on HBO Max the same day as the films will be in theaters. Turn on audio descriptions in the Apple TV app Open the Apple TV app. After clicking Enter, search the Accessibility option in Settings. Like many other applications, HBO Max also requires updated versions for smooth entertainment. Reinstalling will also give you the latest version of the app, so if you havent updated the app, reinstalling will do that as well. I use a Samsung galaxy A32, however, the instructions are similar on other Andriod phones, Follow the following steps to clear the cache related to the app, Scroll using the arrows in the image below in order to see the steps, You may want to delete the app from your device altogether, Afterwhich you may want to reinstall the application over a WiFi connection, This can be done by taking the following actions, Start by closing the HBO Max app on your phone, Then close all of the other apps on your phone as well, Restart the app switch it on/open it and see if the audio descriptions are still there or if they have disappeared, If they are still there, then repeat steps 1 and 2 and restart your phone. This is the best option if you want to remove the audio description from all programmes. Press J to jump to the feed. 7 Why can't I turn off Audio Description on HBO Max? Your email address will not be published. But that is different than the voice description, which is comes from the broadcast. How to turn off audio description on HBO max 1. However, this will disable the audio description for all programmes, not just the one you are watching. Press the Home button on the Roku remote. Start watching something and then click the screen. This on its own will not resolve the problem but it does make sure that your issue is not due to a bug with the app itself. With audio description, they can enjoy all of the content that HBO Max has to offer. Open the drop-down menu on your smart tv. 24. Tap your profile (upper right), the Settings icon , then tap or scroll to Captions and Subtitles and choose Manage Preferences (if available). Fifth, use the arrow buttons to change the Narrator setting from On to Off. If you can't turn off audio descriptions, it usually means a setting on your device needs to be changed. Your video should now be working properly. korbendaIIass 3 yr. ago I have the same issue and on the same device as you. Cheers. Contact Us | Privacy Policy | TOS | All Rights Reserved. Are you on the latest version? 5. To help visually impaired people to enjoy a show or a movie was the intention behind the feature. Worst app they need to fix this. A Roku essentially makes any TV a smart TV. Turn on audio descriptions Turn audio descriptions on or off during video playback Helpful? He then spent eight years as a content lead on the Windows team at Microsoft. This has included not just the shows and movies that will be available, but also the features that will be included on the platform. If you're looking to turn off the narrator on HBO Max, there are a few steps you can take. Select the Settings icon in the top right corner of the screen. At the time of this articles publication, all of the titles listed above now have audio description available. AD is disabled in the ATV settings, so it's got to be an app issue. Wait until the full update has taken place before you reopen the app. English - Original instead of English - Audio Description ). Go to the app's menu and turn Audio Description off. I'm using the app on Samsung Smart TV. Audio Description is a service that provides information about the visual elements of a program. Mass customization is a marketing and manufacturing technique that Essie S. asked 10/04/16 Hi, everyone. The instructions below are for an update of the app on your phone, however, you can update the app on your Samsung TV or another device as well. Unordered list. This is a good option if you only want to remove the audio description from one programme, and not all programmes. For those who are unaware, audio description is a secondary audio . If you have tried all the options above, but the audio description is still on, please do not lose hope yet. Select Voice Guide twice. Toggle the Descriptive Audio option off. To turn off audio descriptions, re-open the Audio and Captions menu and choose the original language in the Audio section. So if you are playing an item/movie/series and it is available in surround sound, sometimes the software does not know exactly what to do and gets confused. When watching shows on HBO Max, I prefer to use a decent set of headphones so as to not disturb anyone around me. It is better to figure out the problem by yourself. The rollout follows a settlement between WarnerMedia and blind individuals and advocacy groups that was reached last October. Turning on audio description.Image: WarnerMedia. I have a Roku TV and don't have this problem when watching Max on it, only with the ATV. Fortunately, its easy to turn off descriptive audio. example, a detailed narration of the scene or action that's taking place). I tried exiting the show and coming back, didn't work. Since its release, HBO Max has been plagued by a bug that has audio descriptions as a default setting for many movies and shows in its catalog. Some makes of TVs have a dedicated button on the remote control. Finally, the narrator can help draw attention to important plot points. I'm not even sure how this is a practical service, tbh. How do I change audio settings on HBO Max? You can turn off the voice on Roku by pressing the asterisk button on the remote control four times quickly. Which method did you use to resolve the issue? If you find your Roku player talking to you, there are two possible explanations. This narrator is there to provide an introduction to the service and to give you an overview of its features. If you have a video that includes audio descriptions, Apple TV can play them for you. Open the bitstream format in settings and apply Dolby digital. This makes it an ideal option for people who are looking for a variety of content to watch. 3. Fortunately, there are easy ways to fix it. Just be aware that if you disable them globally, you wont be able to turn them back on for individual titles. Click on the three lines in the top left corner of the screen. For shows and movies that have audio descriptions, the tracks can be turned on from within the caption settings at the bottom of the video player. Know more about HBO Max Audio Description. Move down and choose the Audio and Subtitles icon. Restart the App 6. Terms of Use | SAP controls also vary among cable providers, but if you have Spectrum TV, for example, use the remote to choose Settings, then Preferences, and Audio Language (SAP). Wait for HBO Max to fix the bug, until then, there is not much you can do to fix it. Make sure it isnt running in the background for the app to completely shut down. / Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. Press J to jump to the feed. Press the Back button to save your changes. If the audio description track for future releases are available same-day as well, that would be a huge win for the low-vision/blind community. It will also discuss the different things that you can do if the standard method of turning off audio descriptions on HBO Max does not work. HBO Max is a new streaming service that offers a wide range of content, including movies, TV shows, and documentaries. For example, in the HBO Max series "The Outsider," the narrator provides background on the characters and the setting. The audio description bug has been ongoing for quite some time. Change your settings so that just the language you want will play. HBO Max is a streaming service that offers a wide range of TV shows, movies, and documentaries. 43 Town & Country Drive When you press the button you normally get two audio options. Ensure that if you have Bluetooth on, then it is paired to your device and not anyone elses device. For the first week of release, there was no audio description, but as of last week, the film has audio description on both the color and black and white versions. Create an account to follow your favorite communities and start taking part in conversations. HBO Maxs audio description category.Image: WarnerMedia. For example, if youre in a meeting or in a place where you dont want people to know youre using a disability-related app. In the upper-right corner, tap the Audio and Subtitles button. Here you can adjust the font, color, size, and opacity. The audio descriptions and other changes will [allow] our community to share equally with family and friends in the truly universal pastime of viewing television and movies, said Dan Spoone, president of the American Council of the Blind, in a statement today. You can also update the app by ensuring that automatic updates are enabled on your phone. If you buy something from a Verge link, Vox Media may earn a commission. Check this video out for a step-by-step guide on how to turn off audio description on hbo max. to get the black screen, tap anywhere on your screen. Ben Patterson If I switch to Spanish it turns off but then when I switch back to English original, it does the descriptive audio. As an Amazon Associate, We earn from qualifying purchases. Below I will cover the following topics in relation to how to turn off audio descriptions on HBO max. Contact HBO Max Support 7. Unfortunately, there is no way to turn it off. A subreddit dedicated to HBO Max, the subscription video-on-demand streaming service from Warner Bros. How to turn off HBO Max? There are some other things that you can try if you are not getting any audio. Select Accessibility, then choose Captioning Track.. Where In the US Can you turn right on red? They join the ranks of other huge streaming platforms like Netflix, Hulu, Amazon Prime, Apple TV+ and Disney+ to provide accessible content to their audiences. Making the HBO Max website and application more accessible in terms of navigation and content. Voice narration is not on Samsung settings. Make sure to check the settings before proceeding to any other step. Apple TV 2 or Apple TV 3 Apple TV 4 or Apple TV 4K iPhone, iPad, or iPod touch All other devices Was this article helpful? First, youll want to open up the HBO Max app and click on the three lines in the top left corner. 2 Answers By Expert Tutors Stay organized with collections Save and categorize content based on your preferences. Is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity multiple choice question? Turning audio description on/off varies depending on your TV make and model; TVs have different remote controls and Settings menus. The rollout follows a settlement between WarnerMedia and blind individuals and advocacy groups that was reached last October. Second, use the arrow buttons to scroll down and select Settings. Open HBO Max and sign in to your account. A Firestick is a nifty Amazon device that lets you take your streaming apps wherever you go. Select Screen Reader. HBO Max features great content, but it doesnt matter if you cant enjoy it to the full. Audio description will be added for more shows and movies in the future. Didn't work. Amazingly inexcusable bug for a company this size. Such bugs affect viewers by turning on settings that are unwanted and uncalled for. Why cant I turn off Audio Description on HBO Max? Scroll down and select the "Settings" option. For shows and movies that have audio descriptions, the tracks can be turned on from within the caption settings at the bottom of the video player. The feature might have turned on accidentally, and now it is bothering the viewer by not turning off. Even if you turn off the Screen Reader, you might still find your Roku unexpectedly talking to you. Go to your display and sound settings and confirm that the HDMI is uncompressed. This can be useful if you are having difficulty hearing the audio or if you want to change the audio to a different language. Unplug your streaming media player (e.g. Alex Howard earned a Bachelors degree in Cinema and Television from California State University. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. Watch on There are several ways that you can get rid of audio description on HBO Max. Start watching something, and then press the Down button on your remote. The neon bottle angled itself as the easiest way to lighten up your strands no salon appointment or box AnodizingPublished 10/17/2014Aluminum Surface Finishing Corrosion Causes and TroubleshootingIn this paper, a review of several process solutions, examining coolants, solvent cleaning, alkaline Blog Oct 27, 2018 1 0 10 0 #1 Ive held the power and down volume button, it buzzes after 10 sec but doesnt boot. How do I turn off Audio Description on my TV? Discovery. The first is that HBO Max is trying to differentiate itself from other streaming services, such as Netflix and Hulu. To change the caption styling, choose the Settings icon , and then choose Closed Captioning. While some theaters do provide audio description for their films, it is not always reliable. Discovery. 5. Select Settings in the sidebar on the left. If youre looking to turn off the narrator on HBO Max, there are a few steps you can take. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. If you want to turn them back on, you click on English CC below. One feature that makes HBO Max stand out is its support for audio description. Just follow these steps: 5. Turn them off on HBO Max under subtitles? Keep in mind that we may receive commissions when you click our links and make purchases. thats it. HBO Max has an extremely wide variety of titles available in their library, including but not limited to content from HBO, DC Comics, Cartoon Network and TCM. All Rights Reserved, By submitting your email, you agree to our. The Drive and its partners may earn a commission if you purchase a product through one of our links. This is particularly useful when your HBO Max app is on your phone. Creating an audio description section to make it easier to find content as well as to create more awareness of audio description on their platform. There are a few reasons. Select titles on HBO Max now have audio descriptions, which are separate audio tracks that describe whats visually happening on-screen. Start watching something, then press the Play/Pause button. Audio description helps blind consumers get the full experience of a piece of entertainment, similar to how captioning helps deaf consumers. Take a look at the images below from left to right to see a visual description of the process involved in turning off audio descriptions on HBO Max. Open the app again and then evaluate if the audio descriptions have disappeared or are still there. With the addition of this service, HBO Max now joins other streaming services like Netflix, which has been providing audio description on all of their original content for several years. Heres what its like to wear the Dyson Zone, Elon Musks giant payday on trial: everything he said in court, LGs gamer-friendly C2 OLED has dropped to its lowest price to date, Sam Bankman-Frieds former friends pleaded guilty and are cooperating in the FTX fraud case, How To Turn Off Audio Descriptions From Your Smart Television, Steps To Turn Off Audio Description In Smart Tv, Other Ways To Turn Off Audio Description On HBO Max. It's not subtitles, but an actual vocal narration of what is happening on screen when there's no spoken dialogue. We have several other ways to turn off audio on HBO Max. Start playing something, then click the screen. For more info, see Subtitles and captioning on iOS. Press question mark to learn the rest of the keyboard shortcuts. It comes with a remote that you use just like a TV remote. On your tv, go to the System options, then click on Settings. To turn audio descriptions on, grab your Roku remote and do the following: Using HBO Max through a PC is one of the more convenient ways to stream. Save my name, email, and website in this browser for the next time I comment. Most people with a visual impairment use audio description to access television programmes, films and other content. Other reasons may include, a problem in Settings, a bug or you might need an HBO Max updated version. Whether you have a Samsung smart tv or an LG smart tv, the steps to turn off the audio description are pretty much the same. Really, really annoying. In that instance maybe turn off Bluetooth and confirm this. Crypto company Gemini is having some trouble with fraud, Some Pixel phones are crashing after playing a certain YouTube video. In a swimming race, what stroke do you not start from a diving block? If you have an existing report and you want to add sorting or grouping to it, or if you want to modify the reports existing sorting or grouping, this section helps you get started. Otherwise, its time to cancel my subscription. Why is HBO Max Playing Audio Description? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can access both the website and app for HBO Max. I watched one of the movies last night and noticed after it was on. But I do know it's annoying af and I really want it to stop. Many streaming apps offer an accessibility feature called descriptive audio that describes the scene aloud, but it's turned off by default. Which class of storage vault is used for storing secret and confidential material? Here we will discuss how to deal with a situation in which you are trying to play HBO Max from inside of google Chromecast, and you can not get any sound to come from your TV. Keyboard shortcuts You can use an external keyboard to navigate HBO Max and control playback.