Mercari has buyer protection in place to keep the buyers safe. do not buy on Mercari. So basically they're useless, powerless, to do anything about most situations. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. Cant get a hold of Mercari via phone nor chat. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. Mercari is also offering a Smart Pricing option, where all you have to do is set your listings price and a floor price. To make a long story short, mercari cancel my item. Then click on edit profile to make these changes. John-Paul Cody has been an avid online seller for years, across platforms including eBay, Mercari, Craigslist, and more. What you can sell on Mercari? Mercari is generally safe but it is not completely risk-free. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. Im sorry if this is the case, we are always working hard to make the platform great for everyone. Why would they do that? Worse the money earned goes to gangsters and terrorists. If you attempt to sell prohibited items according to Mercari's guidelines, your account will be suspended, and all your transactions will be canceled. But they blew it, what a waste. Look at other listings to get an idea of how much a particular item sells in the market, but be careful not to sell your item too cheaply. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. All of the payments are protected by Mercari, so you dont have to worry about losing any money. After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. Its your call, but if you want to maximize your stores conversion rate, its best to add some more info about your product here. But there are a few things to note: You cannot drop ship on Mercari, all items must be in your possession. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. shipped at a future date, Restricted from shipping in the mail or other delivery services, Products that have been recalled by the Consumer Product Safety It is pointless for a buy buyer get rated. I shipped a expensive item using the printed Mercari label. Its pretty sad you guys do not police it better. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. Create an account to follow your favorite communities and start taking part in conversations. I was given no chance to prove my innocence, the compliance team didnt do any proper checks to prove authenticity (even though I provided evidence and proof to it being authentic, in the form of pictures and emails of the receipts). The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. Another situation the seller did not send I cancelled and got the refund. The Mercari Local option is one of my favorite parts of the platform. Think you dont have anything worth selling? Im more mad at Mercari than the seller at this point. Mercari. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. Mercari failed to protect the buyer despite what they claim. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. New here? Mercari actually won't even let you list a replica. Selling precious metals, including gold, silver, and platinum sold in First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-banner-1','ezslot_5',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari . If you want to use the Mercari app, youll have to download it from an App Store or Google Play, and of course, set up an account. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Really? . Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. You have four delivery options during the listing process. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. Short and to the point and understandable in laymans terms. I purchased an item that was damaged beyond repair. deemed to be a violation of our Terms of Service regardless of whether the IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. Like other sites, you simply upload pictures of the item, along with a description and price. Bye the way, Thank you for sharing your experience. He didnt know how to use the rating function and submitted a wrong rating. Too many times. Thank you! Coach Purse Still easily. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. Your submission has been automatically removed because your account is less than one day old. No problem I could probably repurchase if I wanted to (havent yet). Mercari executives including John Langerling are millionaires! Mercari provides labels for the shipping chosen by the buyer when your item sells. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. How in the heck could they know if the purse I listed was a "fake" or not? Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. with copyrighted characters, brand logos, etc. and have been 100% satisfied with every purchase. Bunch of thieves that dont give a f*** about you once they get your money. One arrived, dead. Did not see the email right away. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-netboard-1','ezslot_22',144,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-netboard-1-0'); And obviously, not doing so will certainly result in scams and other issues. But they give you 3 days to rate them. Mercari itself is a legit e-commerce marketplace to buy and sell products. Be sure to explain in detail what the issue is and provide images and if applicable. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. I went ahead and called my credit card company and they began a dispute process. It could be that the zip is not stitched completely straight, or the logo is not printed perfectly, or a hundred other tiny flaws in the manufacturing process which fail the scrutiny of the final quality inspector. As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. Also, you can always Edit it or reactivate it, add or change photos, or the shipping method. Products designed to circumvent copyright protection techniques or Cross-listing gets your products in front of more buyers, some of which might only use one platform exclusively that you would otherwise miss out on by only selling on one platform. Now we understand how frustrating it can be. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! It costs a lot of time and money. I think its a pretty reasonable fee considering you have instant access to millions of shoppers along with other seller benefits. junio 16, 2022 . Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. And I did for fill out form. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. Apparently no Mercari considers it a proper reason you mean a valid reason right? However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. I provided all the details to Mercari and they didnt further investigate the seller. Can You Transfer Money From Venmo to PayPal? Describe the items you are selling in detail. People are going to prison, but I had to do most of the work myself. can you sell replicas on mercari. etc., etc.. Mercari is NOT SAFE. So that's that. Wont even release funds for items people received. Hey I'm Arslan, the guy behind Ecomsay. Someone could report you at anytime for counterfeit and you will be screwed. vitamins, diet products, muscle enhancers, home remedies and homemade DO NOT EVER buy using this platform. Terrible. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_6',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? The way Mercari operates is deceitful and evasive. If you fail to do these even unintentionally, the buyer may open a dispute against you and claim that the received product is not as described. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? I think Im done with this site. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. in violation or is otherwise inappropriate Mercari may, at its discretion, The fellow would never ship the item. Save my name, email, and website in this browser for the next time I comment. If you have further questions, feedback, bug reports, or want to know a bit more about us, why not swing by for a chat and say Gday! Im moving to Amazon & Shopify. It is not a safe platform for buying. Then check out our in-depth Mercari review article! Now of course I cant even leave feedback about this seller. When you are suspended indefinitely, you will still be able to complete your transaction and request your remaining balance. I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. Therefore, make sure that your listing details are completely accurate to avoid such incidents. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. Their 3 day window is also riddiculous if you complain on a Friday and they dont get back to you. places like Ebay are better, Hi all , I have been shopping and selling on Mercari for few years If you have a high number of cancellations or return transactions on the platform, Mercari can restrict your account until it investigates the problem. do not sell on Mercari. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Mercari Shipping - sell across the United States. Reselling and rehoming unused items both help you declutter your own home, and reduce the amount of waste the planet is choked by. It would not power up. Mercari also provides $200 in shipping insurance as well. In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. The security team will look into what the violation was and lock your account in the meantime. Hopefully never Tip always ask questions and more pictures if needed They have ZERO support. I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. I feel as if I have been scammed not only by the seller, but Mercari too! I dont even know how to find the seller on mercari anymore. There is basically no way to contact the compliance team and talk to them directly. I paid $26 (w/shipping) for a puzzle of a Mustang car. For approved returns, Mercari provides a free shipping label to the Buyer. I have personal experience with buying something not as described. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. As far as Im concerned Mercari is the pits. To get unbanned, file an appeal by reaching out to customer service to get your account back if you think Mercari made a mistake. You must be a registered user to add a comment.