There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. Register yourself with a StubHub account. Unable to transfer Tickets Ive sold. Each week, we explore unique solutions to some of the world's biggest problems. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. In most cases, tickets aren't issued until 24 hours before the event. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? Now what you can do is sell them to other people on the same platform. When you get to the checkout, you'll be shown the total cost of your order. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. . What if the buyer doesn't have an account? The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. Not looking for Taylor Swift? And the events whose tickets can be ordered will be marked on the calendar of the website. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. Live Nation and Ticketmaster Move to Compel Arbitration in Taylor Swift Complete refunds for cancelled events. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. Stubhub's pricing structure has fewer hidden fees, so you're more likely to get an honest view of what you're paying. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. These are often attempts to steal your personal information or credit card number, Gray said. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. ViralTalky's team of content writers regularly helps write high quality content. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. TicketLiquidator. In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. Your email address will not be published. Tickets for concerts and sporting events. Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. Fees of this size are a common source of confusion and ire. This is my first time selling on Stubhub. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. There is no way to get in touch with Ticketmaster directly. The Gator Ticket Office is located between Gates 1 and 2 on the west side of the Ben Hill Griffin Stadium. Ticketmaster wont let me transfer tickets. You can now buy a fraction of a house. In case you were thinking if the website allows negotiation, they do not. 4. Yes When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Privacy Policy. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. After the switch, you will enter the email address you use to access the community in order to reset your password. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. Tickets for sporting events, concerts, and theater productions. Season Ticket Memberships. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. 1. Why are tickets cheaper on StubHub than Ticketmaster? - Quora In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. Vivid: $271 - $515. StubHub: $128 - $155. Previously there was an option to transfer and now there is not. Try pm'ing a mod at stubhub.community to hopefully get a faster response. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. StubHub, represented by its in-house compliance counsel John Lawrence, quickly came under fire for the way it presents its fees. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Resold tickets are priced by the individual seller. No tickets available. You can also see all the fees broken down at the checkout. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. Stubhub Fees | The Truth About Buyer & Seller Fees | TickPick The prices can also vary for different locations, for different states, different days, and different timings. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ability to view venue map. Selling the ticket on StubHub is a quick and easy process. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. So, which of the two is trustworthy? Search by team, venue, artist, or event. "It's capitalism at its finest, supply and demand. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. Stocksy. Anyone know how I can contact customer support for Ticketmaster? 2020 Official Top 5 Review. 2. No one else can do that. Hidden-fee users were then more likely to go back and search other ticket listings. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. A place to discuss and share all matters concerning singer, Lana Del Rey. Remember, the receiver's email address must be different to the sender's email address. The question for consumers becomes how to know whether they're making an error before buying. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. See Full Review of - Ticketmaster | Stubhub. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. Its a party over here. Or maybe at least know why all of a sudden I cant transfer tickets. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Bundle up and save on concerts, live shows,. Tickets can be delivered to your home by mail. Tickets are 100% guaranteed by FanProtect. Which among the two has an easier user interface and is easy to handle? A Division of NBCUniversal. (Management, Entrepreneurship, & Technology), Robinson Life Sciences Business and Entrepreneurship Program, BASE Summer Program for Non-business Majors, Michaels Graduate Certificate in Sustainable Business. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events StubHub: $245 - $542. It also included MIT economist Sara Fisher Ellison. This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. Ticket fees are high but not entirely arbitrary. Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. How ticket fees got so bad, and why they won't get better - Vox There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Enter the recipient's first and last name, email address, optional note and phone number. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. Sat Apr 29 2023 6:30 PM Mercedes-Benz Stadium, Atlanta, Georgia. Swift will perform more . Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. You would transfer the tickets from your Ticketmaster account to the buyer's email address. Choose from the events list or search for the event through the search bar you wish to attend. 24/7 live chat support. But that market may be full of landmines for unwary buyers, experts said. Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. For more information, please see our The Customer support services are open on all days but they have a certain time range they need to be reached out within. Please help! Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. Customer service all the way to your seat, 2000-2022 StubHub. Taylor Swift Tickets - Taylor Swift Concert Tickets and Tour Dates Full refunds from participating venues within 72 hours of ticket purchase. Not every event will include a delivery fee. Sign up for the Cookie Notice Will you support Voxs explanatory journalism? and our Stubhub has a much less flexible return policy. It allows you to sell the tickets and transfer them to a new owner. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. Sign up for free newsletters and get more CNBC delivered to your inbox. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. Social media is another potential landmine for fans, Gray said. How can I change my bank details for my resale order? 7 Sites like Ticketmaster to Buy Concert and Sports Tickets [2022], SeatGeek vs Vivid Seats: Which Is Right For You? Buyer beware: Massive experiment shows why ticket sellers hit you with However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. Taylor Swift Eras Tour: Where to get tickets if you didn't get presale While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake. Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. Brooks was born in Tulsa, Oklahoma, in 1962. If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. The Worst Deal Ever: The Inside Story Of The Epically Bad - Forbes You will enter your community username and new password and done! Seating Area: 104. If available, select the ticket (s) you want to sell and click Continue. Here, Plaintiff affirmatively accepted the Termsincluding the arbitration agreementwhen she created her account on July 3, 2018, and, subsequently, each time she signed in to her account, and each time she purchased her tickets.. Do youtransfer the Ticketmaster tickets to your Wallet on iPhone, and then you can transfer them over to a buyer? The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Nearly every ticket will have a convenience fee added for doing business through this service. 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