When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Now we were told it was fixed, however we are having the same exact issue as last year and this have a 5 year warranty on the tub and a lifetime warranty on the cover and neither is being honored. June 11, 2022 Posted by: grady county, ga zoning map . Text Size:millwork district dubuque apartments why did jillian leave workaholics. There was no Audio system installed. Prior to the pandemic and the agreement for the current drafting amount, the account was behind. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. He found a wire was not connected at the factory. Learn how to properly clean & maintain the longevity of your spa cover. Did you return your unit? Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. We purchased an aqua living spa November 2021. Learn more about what aqua therapy is and the many benefits these programs deliver. It has performed as promised and we are happy. BBB Business Profiles generally cover a three-year reporting period. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. Find manufacturers and suppliers in the most extensive searchable database in the industry. Click on an image below to learn more about the product. Read about the different types of hot tub insulation and the pros & cons of each. Evergreen Place offers activities at their location for residents. I really don't think it is that bad of a product, I just think they have really really really bad customer service. It came in December of 2021. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. Provincial ease meets rustic refinement in our dust aqua accent cabinet. I have been making payments. This profile is powered by Birdeye. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. 3 Beds. This is the bomb!!!!! Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. lpi aqua living. Aqua Living Factory Direct is . I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. Within 30 minutes of their arrival, my tub was set up and they were gone. Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. I'm very disappointed with the quality of this spa, and even worse the level of customer service. Its already three weeks past the original estimated delivery date!! A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. I loved the G2 model hot tub I bought from them for about one year. Customer Reviews are not used in the calculation of BBB Rating. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. LPI has so far sent me a subwoofer and a main diverter valve (not needed). How much is a. How do you choose the best hot tub for back pain? The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! They are made In Tennessee under a number of names. Below are must have products from our top sellers. Thanks LPI. Several weeks went by and they never showed up. Read more about 5 Ways Hot Tubs Improve Your Health! SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. BUYER BEWARE!!!!!!! They are cheaply made and are not very energy efficienct. . Follow and subscribe to watch spectacular Rocket League events. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. The right tub can make all the difference to your mental and physical health. Contact Information. They only care of you pay and once that happens they can stall you for years and never give you anything. AWFUL. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. . Sincerely, Find contact's direct phone number, email address, work history, and more. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. We accept payment through Paypal ONLY, the fastest and safest way. Now they said in August. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. They are on Craigslist in my market. BBB Business Profiles may not be reproduced for sales or promotional purposes. Visit Website. Yet, our baths are about so much more than aesthetics. (this was one of the main reasons I bought this specific spa as the salesman ****** said it was a "great" sound system.) Well guide you through the process. The Best 4 Person Hot Tubs Top Home Spas in 2023, 3 Amazing Luxury Hot Tubs and Premium Spas. Dominate search results. Here well discuss common problems and how to address them. The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. Ready to upgrade your hot tub experience with a hot tub pergola? "We are thrilled to become part of the LPI family. We have found information that says there is cooling off period and think this would apply. Very risky in my opinion. Finally, they admitted that the spa that I purchased did NOT have the audio system. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. Without a doubt I will never purchase anything from this company ever again. they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. ****** ***** User Friendly System Controls Topside. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. We currently have been carrying out bucks to fill the tub. From the grocery store to the park to family road trips, your dog is always by your side. (704) 322-4204. He found it buried under some expanding foam. Kendrick Content 2023. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. As of now Im not sure if it will ever be a reality and not just a money scam. Login with username, password and session length. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. Its not how most major manufacturers do it, but that is how they are going. What about my warranty and my growing costs? 1.3K views, 4 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Aqua Living Factory Outlets: #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Please let us know if it does not meet your needs. Lets here people thoughts on this company. Home; Services; New Patient Center. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. They dont stand behind their warranties. . When it arrived we . The issue with the panels is correctly outlined as a warranty issue. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. The better maintained your tub is, the longer your investment in health & relaxation will last. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. When I followed up again. Spending a few minutes in a hot tub or spa every day will change your life. Make sure to buy from a company that has in-house service or local service that you can verify. They are cheaply made and are not very energy efficienct. Request that LPI credit my card on file. I was 4-5 months out from my purchase date and they said it would be done nov 1st . an outstanding level of service, and prices that cant be beaten. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support from the company. In the end my 4,200$ hot tub will cost well over 8,000$. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. They have been absolutely amazing from start to finish of my hot tub purchase and set up. If I don't replace the cover soon, my current hot tub will not hold up through the winter season up here in New Hampshire. Compact yet powerful, How much is a swim spa? I don't think Dr Wellness has a tub anywhere near 20k. Spa Pillows are one of the simplest parts of the system to maintain. ************. doesn't rain in Phoenix much, so i didn't notice immediately. I never asked to cancel the order only to get my tub. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. All products are proudly made in the USA. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. We are still facing unprecedented demand for our product, with no signs of things slowing down. The panels are on back order and when the materials are received, these will be made and shipped for installation. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. We also had issues with communications from the company for a long period of time. Our Products. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. Note that complaint text that is displayed might not represent all complaints filed with BBB. What state do you live? . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Numerous emails and messages went unanswered to **** from customer service. She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. 4.71 out of 5. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. It took another 6 weeks to get the replacement parts and those were damaged as well. We did not receive the hot tub. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? However, even with the best care and use, your cover will eventually need to be replaced. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. LPI is responsive but not actually taking care of the core issue and they need to be held accountable. It came in December of 2021. Your partner in design. As of writing this article, the Aqua Living website claims to have the following factory outlets : Been waiting 10 weeks for hot tub from this company. They continue to change the dates, since may . The reason for the change remains uncertain, however . When calling them back the person on the phone is rude and made me wait about 10 minutes. We are not seeing an order or warranty request under your name. We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. The credit card acknowledged that you would retain the credit on 12/30/22. I placed an order for a hot tub cover replacement from LPI. There's no way I should owe that much. When I contacted the dealer I was referred to lpi directly. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. The company constantly is blaming him. This is required per the written warranty section in your manual. There was correspondence between a representative and the customer with an offer being made. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Does your spas high limit thermometer trip unexpectedly? We've been playing on both sides of the fence for four or five years now. Both Gary and the customer service have been wonderful to work with. Im out 500$ , my credit is down 100 points and i have no hottub. We even offer swim spas for athletes and physical therapy. Read about how to fix it to restore your covers structure and functionality. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. Give away 20,000 free hot tubs lol. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. $369,000 Last Sold Price. Wonder what the long-term implications on quality, service/warranty is. I received the cover in early December and there were NO metal strips built in. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. There have been 32 payments in the . A representative from the company will contact the customer, today, to discuss alternative options. Because they are built cheap. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. Average of 54 Customer Reviews. Its not the fault of the distributor if they cant get product. I'm not sure who has the better job at LPI, their CEO or **** in shipping.
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