Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. %PDF-1.5 Can I change to Refundable tickets after I've bought my tickets? Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Who is entitled to a concession or child ticket? Print this PDF as this will be your access to the event. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Do I need to be logged in to see 'My Events' and if so how do I know? Ticketing | FAQs | ICC Sydney This means that for each event, tickets become available in order of best seating according to the promoter. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. How will I know when my content is personalised? Choose the best delivery option that suits you. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. If you have purchased concession tickets, you are also required to present a valid concession card. General If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. How do I arrange for a new membership card to be sent out? Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Please see our tutorials on how to reserve seats in the AFL Reserve here. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). My Ticketek; Gift Vouchers; When attending the event ensure you can present your card on request. Will the Mobile Ticket scanners at venues work through phone covers? There are many ways you can redeem your Ticketek Gift Voucher. You are responsible for knowing the contact details of all attendees in your group. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? There was a spelling mistake in the email address entered. All venues have seating options available for patrons in wheelchairs or who require assistance. Please comply with any stated ticket limit for this event. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Where do I select Mobile Ticket delivery? This is so we can show you upcoming events in your vicinity. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. We sell tickets on a "next best available" seating system. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. At this time Ticketek NZ cannot post tickets overseas. How do I gain entry to the venue using Passbook? FAQ allblacks.com They will be assigned the seats nearest the original purchaser. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. These tickets are released when not required by the promoter and generally given to us to sell to the public. Freestyle Kings tickets | Tours and Events | Ticketek Australia Tickets will not be issued to persons other than the credit/debit card holder. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Can event notifications and location services be turned off from the Ticketek app? Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Your barcode number can also be found via your online account here. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. What happens if my phone is out of battery or my network coverage is low when I get to the venue? The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. In most cases, a GA ticket is a standing floor ticket. Invitee B starts purchasing two seats from hold. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Tickets will be available to purchase, once onsale, through Ticketek. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Who can book a family and concession ticket? - Ticketek Australia endobj FAQs | NZC www.accc.gov.au. What happens if I forget my phone or my battery dies at the venue? Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Why does Ticketek want to access my Facebook details? ) The example above is for an adult barcode. Ticketek routinely mismanages ticket processing which should be simple. The user will not be able to view the ticket. Don't forget to bring your ezyTicket to the event. If your session time expires, you will receive a notification and will be required to access the site again. Ticketek boosts UK presence with Motorpoint Arena Nottingham deal What happens if my tickets do not arrive in time? General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). If an event is cancelled or postponed you will need to contact Ticketek for a refund. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Your region is identified by your IP address. The website only allows one invitee from a group to purchase at a time. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. What are the terms of concession tickets? On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. How do I make a wheelchair or Accessible Seating booking? When you book online you cannot choose the location of your seat. Ticketek Online Terms of Use and Privacy Policy. To purchase more than one set of tickets to multiple events, click on the. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. This is just another way of conveniently storing and viewing your mobile tickets. Terms & Conditions of Sale | Ticketek NZ You must allow adequate time for collection or delivery of tickets. Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues All members will have access to buy at the same time. Have more questions about Ticketek Gift Vouchers? How long are Ticketek Gift Vouchers valid for? Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. On some occasions seats are released closer to the event. Ticketek Marketplace - Buy and Sell Tickets Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. PDF CONCESSION & JUNIOR POLICIES - Ticketmaster Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). An Ed Sheeran fan shared a screenshot of their Ticketek message. Change My Location As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. You may be required to submit to a search of your person and/or possessions before entering the event. Terms & Conditions of Sale | Ticketek Australia We liaise closely with event organisers on matters related to ticket scalping. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? I had the opportunity to study abroad in Australia during the summer of my Junior year. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. No, there will not be a priority system in place for AFL Members dining in 2023. There are three delivery options: Note that for general admission events, tickets can not be replaced. What is my online AFL Membership account? Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. What if I enter my Voucher ID incorrectly online? If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. If your location is not recognised, National content will be displayed. Wu-Tang Clan & Nas tickets | Tours and Events | Ticketek Australia Can I use more than one Ticketek Gift Voucher in the same transaction? Ticketek: A global leader in ticketing and technology. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. For more detailed instructions on reserving a seat, please see our help page here. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. My Ticketek Gift Voucher has no Voucher ID? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. This can be accessed using the 'Share and Save' button on the mobile ticket. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Once tickets are added to Passbook, simply open the Apple Passbook app. Ed Sheeran fans left furious as ticket chaos leaves thousands stranded Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. If there is no connectivity at the venue, can Passbook tickets still be accessed? If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. General Admission (GA) is an unreserved section/event where seating is not reserved for you. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Can I forward my Mobile Ticket to a friend? You can find information on how to access your Mobile Membership through the AFL Live App here. You can purchase and reserve tickets in any combination up to the ticket limit for the event. What will happen if the barcode is sent to a non-smartphone? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership.
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