) Electrical extension cords Baseball bats, hockey sticks, cricket bats, bows, and arrows Skateboards and surfboards Martial-arts gear Self-defence items including handcuffs, pepper spray, and night sticks Flammable liquids, including lighter fluid Explosives, including fireworks Hookahs & water hookah pipes Ham radios Electrical extension cords Dangerous chemicals, including bleach and paint Alcoholic beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. Deadlines for cruise deposits, payments & refunds (cheat sheet) . If in our reasonable opinion or the reasonable opinion of the ships Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. A Guest Conduct Policy warning will be issued, and guests may be subject to disembarkation at their own expense for onboard drone usage. Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. . If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. 12 hours on a 14 night holiday. Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. Royal Caribbean pushes back final payment for April and May 2022 cruises peanut head. Here's how to cancel or postpone a cruise due to COVID-19 Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. Such bookings will be treated as normal bookings subject to the above comments on special requests. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). UK-issued EHIC cards are still valid at the time of publication and offer the same cover as GHICs in the EU. In any event, you are guaranteed the minimum category of stateroom we agree to offer at the time of booking. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. Please note, the above options are not available where any change made is a minor one. We will only accept complaints from the lead name of a booking. 5.15. . . Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. Please also see section 1.3 above. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. Celebrity Cruises Cancellation Policy | Cruise.Blog In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. I advised that he actually pay no later than due date and that I always pay a few days sooner. Find a Bargain Please choose a vacation type. Please note, changes and errors occasionally occur. Please contact your G.P. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. That typically can be done while you are on with them to confirm the receipt of the email. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. B. Cruise-Only Holidays, Build Your Own Package, (not incorporating flight services). Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. Please consult your travel agent or us directly for deposit, payment, cancellation and other information. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. 379. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. Regrettably we/the airline cannot guarantee your request. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. Yes. Your table number will be confirmed in your stateroom at the start of your cruise. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. It is New Year's Da. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The prices shown in this brochure show from prices. Celebrity Cruises: Payments & Refunds - Vacations To Go In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. My husband and I are looking at booking a Celebrity cruise to Alaska. From time to time we may be required to collect personal information relating to you and your party to pass on to the U.S. Immigration Authorities, equivalent government bodies in other countries and air carriers. In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday are protected by our ABTA membership. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. So, I'm checking out the board yesterday and stumble across a thread about room upgrades. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. Please email specialistservicesuk@celebritycruises.com. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Please note that passengers embark, travel in and disembark tenders at their own risk. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, dietary restrictions and religious beliefs which you may disclose too us. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Cannes Film Festival Deadline[8] Im Juni 2019 wurde er beim Sydney Film All Rights Reserved. September 25, 2016. new mexico. Please note: It may not be possible to confirm your flight details at this point. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. For example, In the UAE, some prescribed and over the counter medicines are considered controlled substances and cant be brought into the country without prior permission from the UAE Ministry of Health. Guests with flights booked via Celebrity Cruises should also contact our Guest Relations team on-board who will be able to assist. 2.2 Are there any prohibited items that I cannot take with me? Please note that any bookings made onboard will be subject to these booking conditions. In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 - 4 night cruise vacations and 90 days prior to the sailing date for 5-night or longer cruise vacations. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. Please review the Guest Conduct Policy at https://www.celebritycruises.com/gb/terms-and-conditions or contact your local booking office for further details in advance of travel. Ashley Kosciolek. Final payment -- online or call Celebrity - Celebrity Cruises - Cruise If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. Celebrity Cruises' terms and conditions set out differing rules based on the length of the cruise, fare type, as well as country specific variations, which can be a lot to decipher. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. Posted December 31, 2018. We logged on and an outstanding balance of 26pence was showing. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately 379,000). Is Celebrity doing this to eliminate the price reduction refunds? Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. . We can only pay you compensation (if relevant) if the following conditions are met: If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint. RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. You acknowledge, agree and understand that Celebrity Cruises or RCL Cruises Ltd is not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Celebrity Cruises or RCL Cruises Ltd , its employees, directors, agents, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. We may not be able to inform you of your flight timings and routing for bookings made more than 10 months before departure. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. From August 2022 Travel + Leisure, published by TI Inc. You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book. Please note that the upgrade package may differ from the upgrade package offered by the airline. To "Lift & Shift" the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). In the event of insolvency of the travel organiser before we have received full payment from them for the cruise only element of your holiday, your cruise only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. The final payment date window of 75 days for cruises 1-4 nights and 90 days for cruises 5+ night remains for sailings beyond May 2022. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. The booking transfer fee is 75 per guest which is limited to the first two guests on a booking, therefore any additional guests on the booking will not be charged as well. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. Forums. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. For the safety of our guests and crew, there are certain items that are not allowed on board. You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days.
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